|Product / Service||CYBER SECURITY|
|Category||C01. Use of Digital Platforms|
|Entrant||DDB NEW ZEALAND Auckland, NEW ZEALAND|
|Idea Creation||DDB NEW ZEALAND Auckland, NEW ZEALAND|
|PR||DDB NEW ZEALAND Auckland, NEW ZEALAND|
|PR 2||MANGO Auckland, NEW ZEALAND|
|Production||DDB NEW ZEALAND Auckland, NEW ZEALAND|
|Additional Company||NETSAFE Auckland, NEW ZEALAND|
|Damon Stapleton||DDB Group New Zealand||Chief Creative Officer|
|Shane Bradnick||DDB Group New Zealand||Executive Creative Director|
|Brett Colliver||DDB Group New Zealand||Creative Director|
|Mike Felix||DDB Group New Zealand||Creative Director|
|Josep Jover||DDB Group New Zealand||Art Director|
|Jacob Newton||DDB Group New Zealand||Copywriter|
|Jenny Travers||DDB Group New Zealand||Senior Business Director|
|Michael Doolan||DDB Group New Zealand||Business Manager|
|Liz Knox||DDB Group New Zealand||Digital Director|
|Haydn Kerr||DDB Group New Zealand||Digital Creative Director|
|Johannes Gertz||DDB Group New Zealand||Executive Digital Director|
|Jason Vertongen||DDB Group New Zealand||Head of Digital Design|
|Simon Betton||DDB Group New Zealand||Lead Developer|
|Paul Hutcheon||DDB Group New Zealand||Lead Front End Developer|
|Mike McMillan||DDB Group New Zealand||Front End Developer|
|Judy Thompson||DDB Group New Zealand||Agency Executive Producer|
|Alva Waldron||DDB Group New Zealand||Agency Producer|
|Mark Trethewey||DDB Group New Zealand||Editor|
Re:scam is an AI chatbot designed to do the one thing you shouldn’t: reply to scams. When you forward any suspicious emails to Re:scam, it identifies scam emails and then begins a never-ending conversation with the scammer so they waste their time talking to a chatbot instead of real targets. Re:scam uses IBM Watson to analyse emails and add to its ever growing vocabulary. With multiple personalities and the ability to generate false account information (including credit card numbers, bank account information and postal addresses) there's no way for scammers to know they're talking to computer. Users can check up on and share the conversations they initiate, fuelling an important global conversation. This constant flow of emails from scammers provides entertaining content but also up to the minute data on trending scams. Re:scam is using this to educate people through social media, and shares all scammer information with cybercrime agencies.
After a year of development and testing Re:scam was unleashed on the world’s scammers. We first shared Re:scam with local television news and then released a video online in which Re:scam introduced itself to the world, with one simple instruction: forward scams to email@example.com. Within 24 hours of going live Re:scam had gone global. As hoped, Re:scam had people talking about scamming everywhere. Re:scam joined the conversation through various social media accounts which it uses to educate and update followers and influencers on scams and how to avoid them. At rescam.org people can meet the chatbot ‘faces to face'. It features our favourite conversations and updates on the amount of time the project has wasted. Through rescam.org people could connect to Netsafe for advice and victim support. With the steady flow of incoming scammer data is shared with cybercrime fighting agencies like The Police, Interpol and The FBI.
At last check, Re:scam has earned over 279 million impressions and started an ongoing global conversation around email scams. Through email correspondence and social media it continues to educate millions on the changing face of online scams. To date Re:scam has sent more than a million emails to scammers, wasting a total of more than 5 years of their time. The constant flow of data being collected on trending scams, scammer’s techniques and IP addresses is provided to national and global cybercrime agencies. As well as this, Re:scam has become a point of contact for people who are being scammed and haven't talked to authorities. These victims are all referred straight to Netsafe where they get the right advice and support.
Re:scam is inherently direct and revolves entirely around phishing scams, which are direct attacks. Because the problem spreads via email, we knew the weapon against it could too. After forwarding their first email to Re:scam, users have the option of receiving update emails to let them know what is happening in the conversation(s) they have started. Law enforcement has boundaries but emails don’t, so our best weapon was to fight fire with fire. By increasing the response rate to scam emails with this undetectable false target, we have directly sent all phishing scammers a huge business problem.
We’ve worked closely alongside Netsafe from the beginning of the project to make use of their wealth of knowledge and data insights. We knew we needed a multifaceted weapon against scammers that disrupted their industry, engaged users, and was also educational. Anyone with internet is our target audience. From the outset we were careful not to portray any demographic as ‘typical victims’ as contrary to popular belief everyone is at risk from scammers. This is reflected in the range of personalities built into the Re:scam, and its many faces. Our call to action remains simple and consistent. Forward all scams to firstname.lastname@example.org. All other points of contact have flowed from that first action. As a false target Re:scam has increased response rates to scam emails. This turns the numbers game against scammers and damages their profits.