|THE UNIVERSAL LANGUAGE OF PAIN
|MERCEDES-BENZ (THAILAND) ,THAIHEALTH
|Product / Service
|F02. Environmental / Social Impact
|BBDO BANGKOK, THAILAND
|BBDO BANGKOK, THAILAND
|Chairman & Chief Creative Officer
|Deputy Chief Creative Officer
|Group Account Director
|Graphic Design Director
Mercedes-benz Sprinter,the world’s leading medical vehicle,realized the problem for doctors in diagnosis is how pain is never accurately described by patients, but pain characteristics is one of the most important indicator that gives direction for diagnosis. we want to create a solution for patients to communicate pain better to doctors. The brand and Thai Health partnered to create a universal language that overcomes language barriers, the symbol system that can help doctors diagnose every known illness,without using verbal language. Our communication designers developed each symbol with pain specialists from Thai Health Foundation and Siriraj Hospital,as well as the medical volunteers from Princess Mother Medical Volunteer Foundation to understand more on rural patients.In order,to achieve the most effective symbols to communicate pain. This will help reduce miscommunication between health professionals who work in rural areas,both volunteers and those work in public health centers,and their patients,who speak different languages.
We designed a symbol language,using instinctive design,which is the design from fundamental objects,shapes,and forms; the symbols are based on experience that can be perceived and give the same understanding for all. For example, the shape of a thorn, no matter what this pointy shape is called in any languages,everyone have the same understanding that this shape is sharp and know the feeling of pain it causes. In order to achieve the most effective symbols to communicate pain,we teamed up with pain specialists from Thai Health Foundation and Siriraj Hospital,as well as the medical volunteers to understand more on rural patients. This symbol set is printed in a form of pamphlet,this is cost-effective,light,and easy to carry around. However,the idea is a universal symbol language,that can be implemented in various formats. Patients simply point the location on their body where the pain occurs,and point at the type of pain they are experiencing.
This set of symbols overcomes language barriers that used to be a long-standing problem in medical care, it can be implemented in various ways in other locations, because miscommunications and inability to describe pain characteristics happen everywhere where doctors and patients do not share the same language. it has an impact on people’s lives, those whose language is the minority in the country now gets the same standard of healthcare as others. The universal language of pain help reduce miscommunications that could cause medical errors and waste medical resources, as well as strengthen the brand’s proposition as the world’s leading medical vehicle.