Case Film

Presentation Image

Title	ANZ #HOLDTIGHT
Client	ANZ
Product / Service	ANZ BANK
Category	A06. Financial Products & Services, Commercial Public Services, B2B Products & Services
Entrant	TBWA\MELBOURNE, AUSTRALIA
Idea Creation	TBWA\MELBOURNE, AUSTRALIA
Media Placement	PHD Melbourne, AUSTRALIA
PR	ELEVEN Melbourne, AUSTRALIA
PR 2	ELEVEN Auckland, NEW ZEALAND
Production	LEVEL TWO MUSIC Melbourne, AUSTRALIA
Production 2	THE GLUE SOCIETY Sydney, AUSTRALIA
Production 3	REVOLVER/WILL O'ROURKE Sydney, AUSTRALIA
Additional Company	DIGITAL ARTS NETWORK Auckland, NEW ZEALAND

Credits

Name	Company	Position
Paul Reardon	TBWA\Melbourne	Chief Creative Officer
Tara Ford	TBWA\Melbourne	Creative Director
Tim Woolford	TBWA\Melbourne	Creative
Scott Canning	TBWA\Melbourne	Creative
Margot Ger	TBWA\Melbourne	Head of Broadcast
Dave Keating	TBWA\Melbourne	Head of Integrated Production
Harrison Webster	TBWA\Melbourne	Content Director
Stephanie Leddin	TBWA\Melbourne	Content Producer
Jesse Richards	TBWA\Melbourne	Content Creator/Editor
Michael Edwards	Level Two Music	Composer
Pete Baker	The Glue Society	Director
Michael Ritchie	Revolver/Will O'Rourke	Manager Director/Executive Producer
Josh Mullens	Revolver/Will O'Rourke	Executive Producer/Head of Projects
Jasmin Helliar	Revolver/Will O'Rourke	Producer
Geoffrey Simpson	Revolver/Will O'Rourke	DOP
Ricci Meldrum	TBWA\Melbourne	Regional Group Head
Claire Tenzer	TBWA\Melbourne	Group Business Director
Amelia Van Veenendaal	TBWA\Melbourne	Project Director
Todd McClerie	TBWA\Melbourne	Project Manager
Paul Arena	TBWA\Melbourne	Digital Planner
Fee Townshend	Eleven	Managing Director Melbourne
Angelina Farry	Eleven	Managing Director Auckland
Louise Cargo	Eleven	Senior Account Director
Jade Glashoff	Eleven	Account Director
Christy Peacock	TBWA\Auckland	Executive Creative Director
Karen Maurice O'Leary	TBWA\Auckland	Creative Director
Robyn Budd	TBWA\Auckland	Head of Client Service
Maike Blackman	TBWA\Auckland	Group Acount Director
Ruby Soole	TBWA\Auckland	Account Manager

The Campaign

For many in the community even if you're ‘out’ and completely comfortable with your sexuality, holding hands with a partner in public can still feel awkward, tense or even scary – sometimes making it easier to just let go. So we encouraged people to #HOLDTIGHT instead. We wanted to celebrate the simple act of LGBTI couples holding hands. We made it a mainstream conversation, spreading ANZ’s message to the community to ‘stay strong, be resilient, equality is coming.’

Creative Execution

ANZ launched the idea with staff interviews about holding hands. These videos were distributed amongst some 50,000 employees on ANZ’s internal network, then publicly on social media. A day ahead of Valentine’s Day, Media relations provided the sobering support by going to market with ANZ’s research findings. ANZ then released an online film featuring real couples that demonstrated a situation all-too-real for so many LGBTI people when holding hands in public - the moment where they let go. Billboards, radio and GAYTMs continued the #HOLDTIGHT theme. Bringing the campaign to life at Mardi Gras, ANZ developed a piece of wearable tech - a custom wristband, that used infrared to detect proximity between two people, lighting up when they held hands. More than 6,000 were distributed to attendees of the pride events, activating the campaign en masse.

Describe the success of the promotion with both client and consumer including some quantifiable results

The #HOLDTIGHT campaign generated nearly 750 million impressions. The film alone was viewed over 12 million times, and its message shared more than 150,000 times The hashtag #HOLDTIGHT was used in more than 100 countries during the campaign, even being adapted into its portuguese translation #segurefirme Facebook data showed discussions about equality in Australia doubled during the campaign period. Social sentiment was at 98% positive in response to the campaign - The highest the bank had ever seen. Tone in reporting by third parties was a resounding 100% positive. Official brand tracking data put ANZ as the only one of the big four banks in Australia to achieve nett positive sentiment on social media during this time. Engagement on Twitter exceeded industry benchmarks by 60% and view rates by 75% All of this resulting in the most successful sponsorship campaign ANZ had ever created.

Explain why the method of promotion was most relevant to the product or service

Fundamental to the success of the work was the public participating in the campaign by sharing, commenting and responding to the message at the heart of #HOLDTIGHT. The idea involved direct interaction between ANZ and attendees of two pride events across Australia and New Zealand with a first-of-its-kind piece of wearable technology, a custom wristband, that activated the theme of #HOLDTIGHT by lighting up when two people came together to hold hands while wearing one.

The primary target audience were members of the LGBTI community. #HOLDTIGHT also targeted non-LGBTI, as it gave this loving gesture new perspective and brought to their attention something that they take for granted every day. ANZ commissioned research across Australia and New Zealand, surveying people about the simple act of holding hands. This research wholeheartedly validated the insight, and found LGBTI couples struggle to feel comfortable with basic displays of affection in public such as holding hands. It also supported the idea that large numbers of the community feel pressured to let go of one another even when they do hold hands. People were encouraged to share their response to various executions such as films, staff testimonials, GAYTMs, and research, and explore the conversation relating to the campaign, online. Then attend Mardi Gras where the campaign would be brought to life with a piece of wearable tech. Video URL