|Title||CREATING A NEW CULTURE FOR PART-TIME WORKERS|
|Product / Service||N/A|
|Category||A07. Corporate Image & Sponsorship|
|Entrant||WEBER SHANDWICK Seoul, SOUTH KOREA|
|Idea Creation||WEBER SHANDWICK Seoul, SOUTH KOREA|
|Media Placement||WEBER SHANDWICK Seoul, SOUTH KOREA|
|PR||WEBER SHANDWICK Seoul, SOUTH KOREA|
|Production||WEBER SHANDWICK Seoul, SOUTH KOREA|
|Katrina Foxe Myburgh||Weber Shandwick||SVP, Head of Marketing|
This campaign was unique because it took a stand against the mistreatment of part-time workers in Korea in a way no other brand or organization had ever done before. The fully integrated marketing campaign sought to shift a deeply ingrained culture that undervalued part-time workers, by employing high-impact tactics to reach the broadest possible audience across the country. In addition, the campaign enabled Alba Chunkuk to demonstrate a best-practice approach to engaging with part-time workers, rather than simply promoting its key messages via various communications channels.
From May to December 2016, a wide range of campaigns was implemented to shift the general public’s perceptions about part-time workers. Key campaigns include: • Planning and developing campaign microsite • Securing celebrity ambassadors, actress Suzy, actor Kang Ha-neul and comedian Lee Kyung-gyu, to be featured on TV commercials on TV and social media • Constructing a 15-metre wide, 6-metre tall LED media wall titled ‘Voice of Part-Timers’ in the center of Seoul. • As part of the ‘Alba Income Index,’ analyzing and pitching three-year data on part-timers to Korea’s largest newspaper, Chosun Ilbo • Through ‘Make-a-Wish Mailbox’ series, over ten Korean celebrities visited selected part-timers at work, with the video shared through social media • Through ‘Part-time Heaven,’ sending four college students to Iceland as part-time workers to participate in a whale protection program. • Contributing to political initiatives through compensation and breakfast delivery for part-time workers on website
Through this strategic and multi-faceted campaign, the conversation about part-time workers in Korea successfully changed to one that was positive, showing the value they bring to Korea’s workforce. Difficulties that part-time workers encountered were exposed through each of the tactics which helped to shift the general public’s perception but also helped build self-confidence of the part-timer’s. The campaign microsite received more than 5.4 million visitors during the campaign and there was a 221% increase in part-time worker registrations on Alba Chunkuk. On Facebook, YouTube and other targeted social media, the campaign commercials generated 33+ million views; the Make-A-Wish Mailbox videos saw over 48 million views.
The strategy focused on driving a cultural shift within Korea surrounding part-time workers, reinforcing a new set of values, perceptions and behaviors. The campaign primarily targeted millennials in Korea, aged between 18-30 years. A 2017 Incruit survey reported that 97.3% of Koreans in their 20s have had a part-time job at least once in their lives, which enabled to leverage the experiences of nearly all 18-30 year olds. This target group also spent a substantial time online, with an average of 20% per day on their mobile phone, indicating that an online, mobile-friendly element to the campaign was essential. With celebrities playing a key role in influencing the beliefs and behaviors, it was also imperative to leverage local influencers in sharing the campaign messages across all communications channels. The campaign also targeted a secondary audience, the general public, to influence their perceptions so part-time workers were valued and appreciated more.