Title | AT YOUR SERVICE |
Brand | SINGTEL TELECOMMUNICATIONS |
Product / Service | CUSTOMER SERVICE |
Category | A01. Direction |
Entrant | FREEFLOW PRODUCTIONS Singapore, SINGAPORE |
Idea Creation | BBH Singapore, SINGAPORE |
Production | FREEFLOW PRODUCTIONS Singapore, SINGAPORE |
Name | Company | Position |
---|---|---|
Joakim Borgström | BBH | Executive Creative Director |
Nikhil Panjwani | BBH | Creative Director |
Jon Loke | BBH | Art Director |
Kooichi Chee | BBH | Art Director |
Maurice Wee | BBH | Creative Team |
Yashanti Yap | BBH | Creative Team |
Bae Soo Yeon | BBH | Creative Team |
Roslee Yusof | Freeflow Productions | Director |
Jill Soong | Freeflow Productions | Senior Producer |
Kit Yee Chow | Freeflow Productions | Producer |
Serene Chen | Freeflow Productions | Assistant Producer |
Liang Yaomin | Freeflow Productions | 1st Assistant Director (Singapore) |
Carina Hsu | Greatland Films | 1st Assistant Director (Taiwan) |
Alan Yap | Freeflow Productions | Director of Photography |
Chris Koh | Freeflow Productions | Art Director (Singapore) |
Jiang Zhi | Greatland Films | Art Director (Taiwan) |
Benjamin Ong | Freeflow Productions | Gaffer (Singapore) |
Su Zhuan You | Greatland Films | Gaffer (Taiwan) |
Cara Suplido-Tan | Freeflow Post Production | Post Producer |
Spencer Wong | Freeflow Post Production | Head of Post |
Omar De Vera | Freeflow Post Production | Offline Editor |
Zhaobin Huang | Freeflow Post Production | Assistant Editor |
CK Tan | Freeflow Post Production | Online Artist |
Adrian Ooi | Freeflow Post Production | Colourist |
Zac Ong | BBH | Creative Team |
Taking place in ancient China, a demanding princess is looking for a messenger bird (a customary mode of communication in that period). A resourceful trader tries his utmost to meet her expectations. The basic package, customised package, unexpected package… the trader doesn’t give up. He never gives up. Likewise, Singtel stops at nothing to bring the best solutions to each and every customer.
The director had a vision for the film to showcase innovation in an era long past. The visuals ideas such as the wooden droid and the mechatronic bird ended up being key visuals that would answer the creative brief. The director also had to marry ideas and set between the modern Singtel store and the bird store which served as a personification of it. Beyond that, the consumer also had to understand the key idea, that the brand is not satisfied until its customers are. One of the challenges given to the team was that the film needed to feel epic, yet it also had to be set in the confines of a store. The performances of the talents were perfect to deliver this, amidst the production design which had great thought in the set, costumes, set design, birds and brilliant cinematography.