AT YOUR SERVICE

TitleAT YOUR SERVICE
BrandSINGTEL TELECOMMUNICATIONS
Product / ServiceCUSTOMER SERVICE
CategoryA01. Direction
EntrantFREEFLOW PRODUCTIONS Singapore, SINGAPORE
Idea Creation BBH Singapore, SINGAPORE
Production FREEFLOW PRODUCTIONS Singapore, SINGAPORE

Credits

Name Company Position
Joakim Borgström BBH Executive Creative Director
Nikhil Panjwani BBH Creative Director
Jon Loke BBH Art Director
Kooichi Chee BBH Art Director
Maurice Wee BBH Creative Team
Yashanti Yap BBH Creative Team
Bae Soo Yeon BBH Creative Team
Roslee Yusof Freeflow Productions Director
Jill Soong Freeflow Productions Senior Producer
Kit Yee Chow Freeflow Productions Producer
Serene Chen Freeflow Productions Assistant Producer
Liang Yaomin Freeflow Productions 1st Assistant Director (Singapore)
Carina Hsu Greatland Films 1st Assistant Director (Taiwan)
Alan Yap Freeflow Productions Director of Photography
Chris Koh Freeflow Productions Art Director (Singapore)
Jiang Zhi Greatland Films Art Director (Taiwan)
Benjamin Ong Freeflow Productions Gaffer (Singapore)
Su Zhuan You Greatland Films Gaffer (Taiwan)
Cara Suplido-Tan Freeflow Post Production Post Producer
Spencer Wong Freeflow Post Production Head of Post
Omar De Vera Freeflow Post Production Offline Editor
Zhaobin Huang Freeflow Post Production Assistant Editor
CK Tan Freeflow Post Production Online Artist
Adrian Ooi Freeflow Post Production Colourist
Zac Ong BBH Creative Team

Brief Explanation

Taking place in ancient China, a demanding princess is looking for a messenger bird (a customary mode of communication in that period). A resourceful trader tries his utmost to meet her expectations. The basic package, customised package, unexpected package… the trader doesn’t give up. He never gives up. Likewise, Singtel stops at nothing to bring the best solutions to each and every customer.

Execution

The director had a vision for the film to showcase innovation in an era long past. The visuals ideas such as the wooden droid and the mechatronic bird ended up being key visuals that would answer the creative brief. The director also had to marry ideas and set between the modern Singtel store and the bird store which served as a personification of it. Beyond that, the consumer also had to understand the key idea, that the brand is not satisfied until its customers are. One of the challenges given to the team was that the film needed to feel epic, yet it also had to be set in the confines of a store. The performances of the talents were perfect to deliver this, amidst the production design which had great thought in the set, costumes, set design, birds and brilliant cinematography.