|Title||HAVE A BITE|
|Product / Service||KITKAT|
|Category||B04. Innovative Use of Community|
|Entrant||WUNDERMAN THOMPSON Sydney, AUSTRALIA|
|Idea Creation||WUNDERMAN THOMPSON Sydney, AUSTRALIA|
|Media Placement||UM Sydney, AUSTRALIA|
|PR||POEM GROUP Sydney, AUSTRALIA|
|Production||SHUTTERLOCK LIMITED BRIDGE STREET Nelson, NEW ZEALAND|
|Production 2||REVOLVER Sydney, AUSTRALIA|
|Post Production||VANDAL Sydney, AUSTRALIA|
|Post Production 2||RUMBLE STUDIOS Sydney, AUSTRALIA|
|Additional Company||NESTLE AUSTRALIA Sydney, AUSTRALIA|
|João Braga||Wunderman Thompson Australia||Chief Creative Officer|
|Simon Koay||Wunderman Thompson Australia||Associate Creative Director|
|Steven Hey||Wunderman Thompson Australia||Associate Creative Director|
|Steve May||Wunderman Thompson Australia||Senior Copywriter|
|Angela Morris||Wunderman Thompson||Chief Strategy Officer|
|Carnelian Easton-Jones||Wunderman Thompson Australia||Senior Strategist|
|Ana Lynch||Wunderman Thompson Australia||Partner|
|Laura Hawdon||Wunderman Thompson Australia||Group Engagement Lead|
|Joyce Tan||Nestlé||Head of Marketing Confectionery|
|Jenna Nakou||Nestlé||Marketing Manager, Chocolate|
|Monique Ellis||Nestlé||Brand Manager, KITKAT|
KitKat had never developed a campaign on TikTok before, but was looking to engage a new generation in a unique, own-able and real way. What the campaign achieved was to initiate a genuine conversation around an iconic brand (and an iconic product) on a previously untested platform, in a highly relevant and newsworthy way. Rather than posting heavily branded content, to initiate the campaign we instead partnered with well known TikTok creators to produce the content themselves, in their own unique ways. This allowed us to engage with our audience in an organic way with maximum impact and earned media.
‘Have a break, Have a KitKat’ has been an iconic brand idea for 65 years. But to young people, iconic means old. So we needed to make an ‘old’ campaign excite a new generation and make the brand relevant to a younger audience that didn't necessarily have as strong a connection to the brand as previous generations did.
Rather than trying to persuade a new generation to adopt ‘Have a break’, we invited them to reject it instead, by dismissing one of the world's most famous product rituals. We acknowledged a long-running internet debate about the 'right way' to eat a KitKat, and unofficially gave our audience license to 'Have a bite' by ignoring the age old product ritual and taking one giant bite out of the iconic bar. We knew the resulting posts would be triggering, and generate some passionate discussion, so planned to capitalise by amplifying the controversy and recruiting this new generation to actually start defending 'Have a break' in its classic form.
Our sceptical Gen-Z audience doesn't want to be told what to do by brands. So instead of over-investing in paid media, our strategy was to seed a conversation through social, to create a cultural moment they would want to be part of. We identified that how people ate KitKats had proved controversial in the past, so decided to reignite this existing online debate. To ensure it triggered a response, we made it feel organic and not manufactured by the brand. To really engage the community, we carefully selected TikTok creators based on their active audiences and style, giving them flexibility to create content based on our brief, in a way that they knew would resonate with their followers. The triggering nature of the issue meant that there’d be some controversy – controversy we could amplify to maximise our earned media.
We began by partnering with TikTok creators to seriously trigger their followers by taking one big bite from their KitKat instead of 'breaking' a finger the official way. The internet reacted in a big way and debate raged, creating a huge amount of conversation in the first 48 hours. When the controversy was at its peak, KitKat took the opportunity to break their silence. A special cut of the recent brand TVC starring Aussie screen legend Michael Caton officially acknowledged the issue and asked 'Is this wrong?', before a packaging re-design, series of social polls, and live social interactions with other brands and Aussie celebs, threw more fire onto the debate. The issue was so polarising that it was covered in a 2 minute segment on national news.
4.3 million views in 48 hours 11.16% engagement on Tiktok (4X the market benchmark) 27M social impressions (50% over KPI) 56.3M in PR reach The issue was so polarising that it was covered in a 2 minute segment on national news.
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