Creative eCommerce Spike Award

Case Film

Presentation Image

Product / ServiceSHIBUYA CITY, KDDI
CategoryA05. Consumer Services / Business to Business
Production CLUSTER Tokyo, JAPAN


Name Company Position
Doug Schiff Geometry Ogilvy Japan Chief Creative Officer
Yasushi Arikawa Geometry Ogilvy Japan Creative Director
Hiroyuki Furuta Geometry Ogilvy Japan Art Director
Naoya Kataoka Geometry Ogilvy Japan Copywriter
Yutaro Nagata Geometry Ogilvy Japan Copywriter
Kotoha Tanaka Geometry Ogilvy Japan Copywriter
Iori Hayakawa Geometry Ogilvy Japan Designer
Takuya Murakami Geometry Ogilvy Japan Account Director
Hiroki Hibi Geometry Ogilvy Japan Senior Account Manager
Ikko Nakata Geometry Ogilvy Japan Senior Digital Producer
Junya Takahashi Geometry Ogilvy Japan Activation Director
Takehiro Shishido Geometry Ogilvy Japan Senior Activation Executive
Takehito Hikida Geometry Ogilvy Japan Creative Producer / Activation Manager
Morris Ku Geometry Ogilvy Japan Creative Video Director
Satoshi Kuno CLIVER Executive Producer
Akihiko Narita Cluster Executive Director
Ryoya Ino Cluster Director
Masahiro Hashimoto Cluster Director
Juji Kawaguchi Cluster Director
Kazuki Nomura Cluster Director
Yuto Sano Cluster Director
Tomomi Shinohara Cluster Designer
Keita Shibagaki Cluster Designer
Akimi Miyamoto Cluster Designer
Naoki Tanazawa Cluster Designer
Atsunori Toshi A4A Film Director
Atsuya Momikura Pocket RD Inc. CEO
Shigeki Uchida Pocket RD Inc. CTO
Yui Nishikawa Pocket RD Inc. PR
Naohiro Hoshino Moon Creative Lab inc. Entrepreneur in Residence / Head of Metajob


Shibuya, one of Tokyo's most iconic neighborhoods, has been the center of youth culture in Japan for many years. But in addition, the City wanted to become seen as Tokyo's most energetic tech top spot; a sort of Silicon Valley that would attract high-tech oriented youth energy and forward-thinking companies alike. Au by KDDI, one of Japan's biggest telecoms, wanted to prove their tech prowess in providing the most advanced (5G) online services, while gaining a large amount of PR in earned media and social following. We wanted to create new activation experience that could achieve what both these brands wanted in a mutually beneficial buzz-worthy solution.

Describe the creative idea (30% of vote)

The idea was to develop an entirely new virtual platform. One that could provide a variety of entertainment and lifestyle experiences, connecting visitors on a long-term basis with a virtual world that was connected to the real City they already loved: Shibuya. We set out to create Japan's move advanced metaverse out of Japan's most adored City. This world, which we call Shibuya Virtual City, would welcome avatars from a variety of sources. It would include Virtual Commerce, or 'V-Commerce'. It would offer all kinds of top-notch Japanese entertainment, including singers, comedians, movies, and exclusive stage shows. And it would even provide paid guides who could show you around, and help you find what you were interested in, within Shibuya Virtual City.

Describe the strategy (20% of vote)

The target was widespread and varied. But the primary audience has been Gen Z. Especially the more influential among Gen Z; opinion leaders, artists, the creative communities. We wanted to inspire and provide the kind of new experience that would get them referring the platform to others. Another target was tech-savvy businesses who make decisions about where they might locate a forward-thinking company, while encouraging leading companies already in Shibuya to stay put. And, of course, a third target was the media, aiming for earned media coverage. Our honed overall message was about building the future, fearlessly exploring new frontiers and contributing to the City for the next generation. And how au by KDDI had the prowess to make it happen.

Describe the execution (20% of vote)

Shibuya City partnered with KDDI to begin building Shibuya Virtual City, making it, block-by-block, an identical digital twin to the physical. The first event people flocked to was Shibuya Virtual Halloween of 2020. Due to COVID-19, the physical city, which had become 'Halloween-Central' in previous years, was all but shut-down. The pandemic made it the perfect occasion to create an amazing virtual entertainment experience which turned out to be the biggest Halloween event ever in Japan. After such a success, KDDI and the City planned more. After a Christmas event and expansion into Shibuya City's awesome retail environment in Harajuku, came Halloween 2021. There, avatars from nearly any source were welcomed in. V-Commerce was developed, allowing visitors to shop and purchase at the legendary sneaker store, Atmos, as well as the fashionably iconic, Laforet. And salaried guides were hired to help visitors find their way to take their picture.

List the results (30% of vote)

The Shibuya Virtual City platform has become Japan's largest and most advanced metaverse. While welcoming an astounding 1,000,000+ visitors so far, the platform has broken various barriers. It has enabled access to the City from a wide variety of avatar generators, including Cluster's own avatar app. The virtual venue has also advanced V-commerce with a variety of retail outlets within the Shibuya metaverse. But perhaps even more meaningful has been the platform had operated as an employer, for those laid off during the pandemic, but also by the salaried hiring of the disabled, proving to themselves and others they had no disadvantage working in a virtual environment. In addition, the earned media garnered for the event has been 25 times what clients had aimed for, with over US$50MM in media exposure value, receiving extensive coverage on all major Japan TV networks, bringing Shibuya City and KDDI top of mind.


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