NAMING THE INVISIBLE BY DIGITAL BIRTH REGISTRATION

Bronze Spike

Case Film

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TitleNAMING THE INVISIBLE BY DIGITAL BIRTH REGISTRATION
BrandTELENOR PAKISTAN
Product / ServiceINTERNET & TELECOMMUNICATIONS
CategoryB08. Use of Mobile & Devices
EntrantOGILVY PAKISTAN Islamabad, PAKISTAN
Idea Creation OGILVY PAKISTAN Islamabad, PAKISTAN
Idea Creation 2 TELENOR PAKISTAN Islamabad, PAKISTAN
PR TELENOR PAKISTAN Islamabad, PAKISTAN

Credits

Name Company Position
Yasir Yasin Telenor Pakistan Head of Marketing
Asim Naqvi Ogilvy Pakistan Chief Executive Officer
Naved Qureshi Ogilvy Pakistan Senior Executive Director
Sarah Tariq Hassan Telenor Pakistan Manager Digital Content & Brands
Gohar Abbas Ogilvy Pakistan General Manager
Hamza Amjad Ogilvy Pakistan Senior Creative Director
Hamza Iftikhar Ogilvy Pakistan Account Director
Shan Haque Ogilvy Pakistan Associate Creative Director
Huma Shahid Ogilvy Pakistan Creative Manager

Why is this work relevant for Media?

It is evident that mobile technology reaches where no one can; almost 80% of Pakistanis now own a sim. Telenor, UNCIEF & the Government of Pakistan capitalised on Pakistan’s transformative Tele-density and leapfrogged outdated, paper-based birth registration systems by creating a new, very simple, but highly effective media channel. An Android mobile application, called Digital Birth Registration that allows people living below the poverty line register precious lives in just 10 minutes. No office trips! No paperwork! Just a tap from the palm of their hands! Over 1.2 million children (50% girls) across 426 villages, today are no longer invisible.

Background

SITUATION UNCRC states that “every child in this world has a right to a name & nationality” and one’s national identity is crucial to social, political and economic inclusion. It’s a child’s passport to protection against underage labor, child marriages & trafficking. Despite this 60M Pakistanis lack an official identity and are devoid of basic rights because of inaccessibility and complexity of the registration process. BRIEF Telenor aims to empower societies by connecting customers to what matters most, and to further this ambition of digital inclusion under United Nations’ Sustainable Development Goals (SDGs), particularly SDG #10: ‘Reduce Inequalities’ it wanted Pakistan to become a safer place for children by naming invisible Pakistanis. OBJECTIVES Expand DBR to 36 villages in Pakistan and register 500K unregistered children Reduce overall application time to 240 mins from 4230 mins (72 hrs ≈ 3 days) Ensure 100% registrations in all villages where DBR is implemented.

Describe the creative idea / insights (30% of vote)

A transformative Android based mobile application was put in the hands of authorized personnel, including health workers, marriage registrars who moved from house-to-house capturing key information and documents using a phone camera. Each application reaches the authorities via the DBR app and the subject receives a certificate instantly on their phone upon approval from the government. Leveraging Telenor’s mobile financial services platform (Easypaisa), digital payments were made to facilitate the monthly distribution of incentives to over 10,200 community-based gatekeepers. Lady health workers partnered with local clerics to build credibility and a door-to-door drive was used to build word of mouth. Elaborate tutorials adapted to regional languages were used as training syllabus for end users; health workers, local administration employees and marriage registrars. Project messaging and campaign narratives were centered around the themes of civil rights, human rights and patriotism.

Describe the strategy (20% of vote)

All marginalised, unregistered children and their parents from rural Sindh and Punjab remained our core demographic. These families have low digital literacy but have a low-end smart phone which they primarily use for social connection. The target audience was primarily rural with low literacy rates, lower TV viewership, access to electricity and digital exclusion. A door-to-door drive was used to build word of mouth. These daily wagers contribute to the economy but remain devoid of any government benefits in return, so we anchored DBR’s call to action on a nationalistic rhetoric. Evoked passion for inclusion by using straight-to-the point communication, like, ‘Your SIM is your ID’; ‘You are from Pakistan – be proud of your identity’. This ensured that the issue became one of national importance and of interest to every Pakistani.

Describe the execution (20% of vote)

This transformative digital intervention was executed via an easy-to-use, Android-based mobile solution in Pakistan’s most populous provinces; Sindh & Punjab, which contribute to the highest number of unregistered births. The target audience was primarily rural with low literacy rates, very low TV viewership, and little access to electricity. A year-long door-to-door drive was used to build word of mouth which peaked during months of high birth rate. The strategic objectives of all stakeholders were aligned that were essential to deliver DBR services. DBR supported the government’s national development strategy by protecting the rights of children listed on the sustainable development goals (SDG). Telenor fulfilled their commitment to reduce inequalities and improve living standards in local communities through mobile technology.

List the results (30% of vote)

Project Performance • Today, 426 villages in Pakistan are DBR enabled (1083% more than planned). • 1.2+ million children are no longer invisible; 50% out of those are girls (140% Target vs. Achievement) • Registration time is now 10 mins (43,100% time reduction) • Less than 1% of the applications have been rejected by government (9% better acceptance rate than planned) • Pakistan ranks among top 6 countries by UNESCAP to increase CRVS indicators and to realise the shared vision of "Getting-Every One-in-the-Picture" • The Government plans to scale DBR to 36 more districts • One district will soon reach universal birth registration a first in Pakistan’s history • Due to the subsequent uplift of these provinces Telenor also earned data revenue of PKR 15.8 million in 2020 & avg. revenue per user in DBR enabled districts has increased by 100% • DBR has also successfully piloted in Myanmar

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