THE RESTAURANT OF MISTAKEN ORDERS

Short List
TitleTHE RESTAURANT OF MISTAKEN ORDERS
BrandDAIKI ANGEL HELP INC.
Product / ServiceTHE RESTAURANT OF MISTAKEN ORDERS
CategoryB01. Brand-led Education & Awareness
EntrantTBWA\HAKUHODO INC. Tokyo, JAPAN
Idea Creation TBWA\HAKUHODO INC. Tokyo, JAPAN
Idea Creation 2 DAIKI ANGEL HELP Tokyo, JAPAN

Credits

Name Company Position
Yukio Wada Daiki Angel Help inc. Director&General Manager
Shiro Oguni Ogunishiro Office CEO
Yoshinori Kobayashi Daiki Angel Help inc. CEO
Satoshi Okada Yahoo Japan Corporation Editor in Chief,Vice President
Noriyoshi Minowa SoftBank Corp. CSR Manager
Takeshi Wada Cafe Company Inc. Coffee supervising Director
Satoshi Sakai Daiki Angel Help inc. president’s office
Naoaki Masuzawa Freelance Director
Shuichiro Kimura Boulangerie Eric Kayser Japon Inc. President
Yasuko Hirano Toraya Confectionery Co. Ltd. Office of the President
Haruka Mera READYFOR, Inc. CEO
Kazoo Sato TBWA\HAKUHODO CCO
Satoshi Chikayama TBWA\HAKUHODO Executive Creative Director
Yuki Tokuno TBWA\HAKUHODO Head of Art
Yuta Enoki TBWA\HAKUHODO Designer
Hikari Ono TBWA\HAKUHODO Designer
Yu Hamada TBWA\HAKUHODO Account Executive
Yoichi Fujimoto TBWA\HAKUHODO Account Executive
Tsutomu Hirakue TBWA\HAKUHODO Director of production
Takayuki Ogawa Freelance Art Director
Suzuko Ogaki  TBWA\HAKUHODO Director / Editor
Yuki Morishima D-cord Photographer
Hikaru Saito TOW Producer

Why is this work relevant for Brand Experience & Activation?

Our challenge was to prove that people with dementia blends into society, and live in a human and healthily way. We aimed to make "a space where people with dementia work in" into a place where not only those with dementia but also others can enjoy and truly feel at ease and smile.

Describe any restrictions or regulations regarding Healthcare/RX/Pharma communications in your country/region including:

It is common standard in Japan and the world that dementia limits people’s activities. Under current Japanese labor laws, it was even prohibited to contract hire people living in or using nursing homes.

Describe the target audience and why your work is relevant to them.

March 2019, “The Restaurant of Mistaken Orders at the Ministry of Labor” was held, first case in Japan to hire people with dementia living in nursing homes, making history with the Labor Minister visit. Overall, the rate of making mistakes surpassed 37%, but 99% of customers did not feel stress.

Background

There are more than 35 million dementia patients in the world today. The WHO predicts that by 2050, the number will rise to more than 115 million. With the fastest aging population in the world and more than a quarter of its population above age 65, Japan will most likely be at the forefront of this new epoch. What can we do to challenge conventional preconception that says “Dementia = Completely Incapable of anything”?

Describe the creative idea (20% of vote)

We decided to launch a restaurant-type event where people with dementia served as hall staff, assuming they would be making a mistake when taking and serving orders. At the entrance, both a sign that read “Restaurant of Mistaken Orders” was displayed. By doing so, the mistake made by the staff went from “something unacceptable” to “something that can be forgiven” changing the mindset of the customers. It was targeted to the general public, with aim to be something charming and entertaining so that younger generations that might think they have nothing to do with dementia will think, “What kind of a restaurant is this?! I want to experience this.” The reason behind this is because it is a dark social issue, all the more, people need to enjoy with a positive mindset for a paradigm shift to actually occur.

Describe the strategy (20% of vote)

Since dementia is a sensitive issue, there was a necessity to prove that it is “An event that is fun, and makes people feel at ease and smile from the bottom of their hearts regardless of having dementia or not.” It started as a small trial event; a survey was conducted afterwards, and it was proven through numeric evidence that people with dementia worked vivaciously out of their free will, as well customers truly enjoying the experience. To discover that a fun space could be created even if a mistake occurred (or rather enjoyed more when a mistake occurred,) as a result, led to the participation of many corporations and local government organizations. At the grand opening of this world’s first restaurant, it was inundated with international media wanting to cover the event, and this news was shared widely on SNS not only in Japan but also spread worldwide.

Describe the execution (30% of vote)

The first event was held between September 16th to 18th in 2017 at "Randy" a cafe in Roppongi. 264 customers, 18 staff with dementia. Inspired by this first event, 20 restaurant events were held in Japan in about a year. It then spread to the rest of the world such as China, Korea, and Canada; currently a TV series created by Channel 4 in the UK is underway. In March of 2019, “The Restaurant of Mistaken Orders at the Ministry of Labor” was held. This became the first ever case in Japan to officially hire under contract people with dementia living in nursing homes, making history by having the current Labor Minister visit the restaurant. In the 3 services combined, the rate of making mistakes surpassed 37%, but 99% of the customers did not feel stress. Moreover, some customers even said that they were “disappointed that a mistake didn’t occur.”

List the results (30% of vote)

・Awareness towards dementia increased by 82% ・Total reach number(TV exposure only):28,376,052 people=one in every five Japanese ・Number of articles:218,000 ・Japan Potential imp: 99,000,000 imp ・Global Potential Imp: 140,000,000 imp ・AD/PR cost $0→$1.3M(PR value) ・Press coverage:34 international including Reuters and New York Times+46 Japanese media

Links
Website URL