| Title | THE IMPORTED AD |
| Brand | DHL EXPRESS AUSTRALIA |
| Product / Service | DHL IMPORT EXPRESS |
| Category | A01. Mailings |
| Entrant | CLEMENGER BBDO SYDNEY, AUSTRALIA |
| Entrant Company | CLEMENGER BBDO SYDNEY, AUSTRALIA |
| Advertising Agency | CLEMENGER BBDO SYDNEY, AUSTRALIA |
| Name | Company | Position |
|---|---|---|
| David Halter | Clemenger Proximity Sydney | Planner |
| Henry Welch | Clemenger Proximity Sydney | Campaign Manager |
| Cate Stuart- Robertson | Clemenger Proximity Sydney | Senior Account Director |
| Emily Perrett | Clemenger Proximity Sydney | Group Account Director |
| Tim Mcpherson | Clemenger Proximity Sydney | Head Of Craft |
| Katrina Jarratt | Clemenger Proximity Sydney | Art Director |
| Tom Russell | Clemenger Proximity Sydney | Copywriter |
| Rebecca Carrasco | Clemenger Proximity Sydney | Creative Director |
| Paul Nagy | Clemenger Proximity Sydney | Executive Creative Director |
The target audience was small business owners in Australia. There were two segments: cross-sell customers who use DHL but not for imports, and lapsed customers who have previously used DHL for imports but stopped shipping. The brief was to get small business owners in Australia to choose DHL Import Express when importing their goods from overseas markets. Most freight companies can make similar claims about delivery speed. So instead of simply talking about DHL’s claims, we decided to prove them.
Most freight companies can make similar claims about their service. The Imported Ad not only proved our speed and reliability, it showed that DHL has ultimate faith in their own people. Every step of the Imported Ad campaign was a demonstration of DHL Express in action. The newspapers were packed in Shanghai by DHL handlers, flown in a dedicated DHL plane to Australia, distributed across the country and then individually hand delivered by DHL drivers. All within the promised three days.
To achieve our response rate of 3%, we sent our target their very own DHL import. We took out an ad on the front page of a Chinese newspaper. The ad – the only English in the entire paper – promised small business owners in Australia that we would have a copy in their hands within three days. We then put our import service to the test. Not only did we deliver on our promise, but by making our delivery deadline public we left people in no doubt that DHL was a freight company they could truly trust.
Firstly, it was crucial to the success of the campaign that all the newspapers were delivered on time. And they were. In fact, over 60% of the papers were delivered early – within just two days. This led to the campaign beating all response rate targets. We increased our response rate by 85% amongst our lucrative cross sell market, meaning we acquired customers that we know are highly profitable. An incredible 100% of leads generated from the campaign are now regularly importing with DHL.