Why is this work relevant for PR?

After many attempts to curb excessive honking, Mumbai Police did what fines couldn’t – change behaviour with an unexpected dash of humour. They turned traffic signals into Punishing Signals. When honking crossed 85 dB, the countdown timer at a signal would reset. Making impatient motorists wait more. A film of this solution was cut and tweeted by Mumbai Police. It soon became the most Liked & Shared and the #1 Indian topic, all social media taken. A solution that created instant results as well as nationwide chatter (6.6 Bn Impressions).

Background

India has been battling excessive honking for decades. Mumbai Police has tried all the “classic” ways to stop this type of traffic indiscipline. But this time uncharacteristically, they decided to change the behaviour with a touch of humour. Instead of punishing perps for reckless honking, they got the signals to do it. If honking decibels cross 85, the signal countdown timer resets. Making the Red stay longer, and the impatient motorists wait more. The signal turns green only when the honking drops. With a simple tweet it became the most trending topic online. Achieved billion impressions with zero spends.

Describe the creative idea (20% of vote)

Excessive honking on the roads was a civic problem that Mumbai Police was grappling with. They tried all the “classic” ways to stop this strain of traffic indiscipline. Now, they did something different to change the behaviour. They did so with a touch of humour, instead of the "stick". Instead of punishing the perps for reckless honking with fines etc., they had the traffic signals do it. If honking decibels crossed 85 dB, the countdown timer would reset. Making the Red stay longer, and the impatient motorists wait more. While they waited, interactive OOH displays linked to the signal pushed messages LIVE, highlighting their bad behaviour with a wink and a smile. And made them exercise restraint while honking, if they wanted the signal to turn green. A video of these signals was tweeted by the Mumbai Police in order to generate maximum conversation and awareness.

Describe the PR strategy (30% of vote)

70% of noise pollution on Mumbai’s roads is due to excessive honking. After many attempts to curb it, Mumbai Police did what fines couldn’t – change behaviour with an unexpected dash of humour. They turned traffic signals into Punishing Signals. When honking crossed 85 dB, the countdown timer at a signal would reset. Making impatient motorists wait more. A film of this solution was cut and tweeted by Mumbai Police. It soon became the most Liked & Shared and the #1 Indian topic, all social media taken. A solution that created instant results as well as nationwide chatter (6.6 Bn Impressions).

Describe the PR execution (20% of vote)

The Punishing Signals were installed at CSMT, Marine Drive, Peddar Road, Hindamata and Bandra West in Mumbai city. Mumbai Police assessed Average Honking dBs a week before and a month after roll-out, and found a 32% dip. On 5th Feb 2020, P Ashok (Mumbai Police) announced on CNN a roll-out in 10 more locations, and then to the entire traffic system. On Feb 1, KTR Rao (Telangana Minister) alongside A Kumar and M Bhagwat (Hyderabad Police) and Deputy Commissioner V Kumar announced in The Times of India a roll-out in their city; identifying Punjagutta, Khairatabad, Jubilee Hills Check Post, RTC X roads, P&P X roads, Gachibowli, Cyber Towers, Kothaguda, Aramgarh, Allwyn X roads, Miyapur X roads, BHEL X roads, LB Nagar & Uppal X roads. Feb 2nds ToI reported B Rao (Police Commissioner) rolling it out in Bengaluru. For Indore, District Collector LK Jatav announced deployment on Feb 15.

List the results (30% of vote)

Results & Achievement (800) • Dip in avg. honk dBs at Punishing Signals a week before and a month after – 32% (Mumbai Police) • Further roll-out in 10 locns. and then to entire traffic system – Mumbai Police (CNN) • Identifying 16 locns., Minister KT Rao, announced roll-out in Telangana city (ToI) • B Rao (City Commissioner) announced roll-out in Bengaluru city (ToI) • To make it “Silent City”, Dist. Collector, LK Jatav, announced roll-out in Indore city (ToI) • While solution got instant results, its “film” tweeted by Mumbai Police led to unprecedented buzz – 6.6 Billion Impressions • Most Liked & Shared and #1 Indian Topic, all social media taken • International buzz – 1000+ articles in 35+ nations (New York Times, The Guardian, CNN etc.) • All, at zero media spend • Mumbai Police’s approval rating hit an all-time high