STICKY SEARCHUATIONS

Bronze Spike

Case Film

Presentation Image

TitleSTICKY SEARCHUATIONS
BrandMARS CHOCOLATE AUSTRALIA
Product / ServiceMARS BAR
CategoryD03. Use of Social & Digital Platforms
EntrantCLEMENGER BBDO MELBOURNE, AUSTRALIA
Idea Creation CLEMENGER BBDO MELBOURNE, AUSTRALIA
Media Placement GOOGLE Melbourne, AUSTRALIA
PR CLEMENGER BBDO MELBOURNE, AUSTRALIA
Production FINISH PRODUCTIONS Melbourne, AUSTRALIA
Additional Company MARS INCORPORATED Melbourne, AUSTRALIA

Credits

Name Company Position
Suzanne Morrison Mars Wrigley Confectionery Marketing Director - Chocolate
Elly Harper Mars Wrigley Confectionery Marketing Manager - Bars
Anna Pitt Mars Wrigley Confectionery Assistant Brand Manager - Bars
James McGrath Clemenger BBDO Executive Chairman
Stephen de Wolf Clemenger BBDO Chief Creative Officer
Evan Roberts Clemenger BBDO Executive Creative Director
Lauren Moran Clemenger BBDO Creative
Fraser Nelson Clemenger BBDO Creative
Brendan Sharman Clemenger BBDO Digital Designer
Sam Coates Clemenger BBDO Editor
Sonia von Bibra Clemenger BBDO Agency Executive Producer
Lisa Moro Clemenger BBDO Agency Senior Producer
Cynthia Bons Clemenger BBDO Agency Producer
Todd Armstrong Clemenger BBDO Senior Full-Stack Developer
Locky Keaney Clemenger BBDO Front End Developer
AJ Coyne Clemenger BBDO Group Business Director
Billy Jones Clemenger BBDO Business Director
Harriette Curtis Clemenger BBDO Account Manager
Jiaan Koch Clemenger BBDO Account Executive
Nick Zonnios Clemenger BBDO Head of PR
Jessica Lucas Clemenger BBDO PR Senior Account Manager
Belinda Ear Clemenger BBDO PR Account Manager
Tania Kursidim Clemenger BBDO Senior Print Producer
Aine Kavanagh Clemenger BBDO Print Producer
Victoria Berthinussen Google Creative Development Lead
Marianne Jarvie Google Industry Manager
Nikita Jones Google Account Manager

Why is this work relevant for Brand Experience & Activation ?

Mars Bar Sticky Search-uations twisted a behavioural truth—our tendency to Google for help dealing with problems—into the entry mechanic to win a year’s supply of Mars Bars. In turn, making the Google results page both a gamified experience and competition mechanic. By intercepting users at the moment they’d be dealing with something, Sticky Search-uations turned overcoming a challenge in the real world, into an online experience with a physical reward. Activating Mar Bar’s new platform “Enough Chocolate to Deal With Anything” in a real, tangible way.

Background

Mars Bar, once Australia’s #1 chocolate bar, had just launched their new brand platform Enough Chocolate To Deal With Anything. Moving away from its old ‘energy’ heritage to attract a Gen Y/Z audience, this platform positions Mars Bar as a big, bold chocolate that can give you a positive lift to deal with the everyday challenges of life. But like any new platform, we couldn’t just say Mars was Enough Chocolate To Deal With Anything. We needed to prove it. We needed young Australians to really appreciate and understand the relevance of a Mars Bar when facing daily challenges. And to think, when they have to deal with any problem great or small, a Mars Bar is something that can help them out.

Describe the creative idea (20% of vote)

Mars Bar: Sticky Search-uations. Google how to deal with something. Get enough chocolate to deal with anything. We partnered with Google so that when people were searching about how to deal with a sticky situation online, they were given Enough Chocolate To Deal With Anything in the real world. If they searched terms like “How to get mattress out of pool?”, “How to remove tattoo of ex’s name?” or even “How to stop dad from flirting with my girlfriend”, they were served with a Google Link Ad, Display Asset or YouTube video. This took users to our dedicated website, where the lucky first visitors were rewarded a year’s supply of Mars Bar to help them ‘deal with it’. And the rest were given directions to their nearest retailer. Our winners’ prize packaging was incredibly insta-worthy, ensuring they would share it with their networks as they ‘dealt’ with their challenges.

Describe the strategy (20% of vote)

We knew we needed to get a new generation to see Mars Bar as a brand relevant to them. We discovered an interesting insight in their search patterns. A study conducted by Google showed high search volume from users under the age of 30 always asking ‘how to…’. This active, task-based language showed that, when they needed a question answered fast, they were no longer asking their parents. They were asking Google for help or YouTube to show them. By flipping searches into data points, we didn’t have to ask anything from people. Instead we inserted the Mars bar brand into an existing behavior - the very moment that people we’re dealing with something.

Describe the execution (30% of vote)

Through search analytics, we found “how to” searches that were so weird and wonderful, only chocolate could help them. And placed a relevant link ad behind each one. Users simply Googled a problem, clicked one of our relevant assets and landed on a microsite that would tell them if they’d won. Once a term was found, the link ads would update in real-time and divert following users to a “Find Nearest Retailer” page. To help people discover the campaign, we partnered with popular lifestyle blogs armed with a story about the ‘weirdest questions being asked to Google’, and an explanation of the campaign mechanic. We also leveraged Google’s creative suite to create Search, Video and Display assets that were updated in real-time based on Australia’s search behaviour and the most popular categories on YouTube. So, no matter where you’re searching for help, Mars Bar was there to deal with it.

List the results (30% of vote)

The campaign was executed on less than a US$100k budget but we were still able to drive impressive numbers for the brand: - Over 17 million impressions - 1,068,651 “disrupted searches” - Over 4,000 Mars Bars delivered to help people deal with anything Overall, alongside existing TV assets, the campaign helped drive 4.2% in growth over the campaign period. All in all, a solid way to bring a brand platform to life and prove that Mars Bar is Enough Chocolate To Deal With Anything. By literally helping poor souls searching across Google for advice, deal with anything.

Links

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