SENDING THE MOST INFLUENTIAL EXECUTIVES THE ‘VOICE OF THEIR CUSTOMERS’
Advertiser:
MEDALLIA
Product / Service
MEDALLIA EXPERIENCE CLOUD
Script In English:
Please note: The VOs portraying the verbatim customer feedback were personalised for all 160 recipient. US, UK and Australian English, as well as French, Spanish and German languages were used. A generic call-to-action VO was used for each language.
The following is one example only:
FVO1: Thanks for nothing Qantas. Paid to fly with luggage and you don’t deliver. Still waiting but hey, just take the customer luggage off the plane but not tell them.
MVO1: Qantas. Big shout out to your excellent crew on QF1 from DXB to LHR, especially Sophie.
FVO2: Qantas Connection QF001. Awful service on family member seat assignments. We’re all split up in different rows!
MVO2: People are always quick to criticise airlines, but rarely prepared to praise them when they have a positive experience. So I just wanted to convey our sincerest thanks for making our holiday a memorable one. The crew were incredible on both legs of the journey, and a credit to your airline.
FVO3: You’ve just heard what your customers have to say, but is the rest of your organisation listening?
And if not, are you willing to do something about it to retain your best staff, and keep you ahead of your competitors?
This is where we can help.
The Medallia Experience Cloud collects customer feedback, then turns it into actionable customer feedback, to improve customer and employee satisfaction alike.
Which, according to a recent study from Forrester, can lead to a happier bottom line. In fact: a 1% increase in customer experience scores can translate into millions in annual revenue.
So now we’d like to hear from you.
To experience the power of Medallia, just like hundreds of the world’s leading brands, simply visit your personalised URL.