The Campaign

In order to recover consumer’s trust in brand and product, having consumers to actually experience the quality and the taste of the product was the most simple but most influential strategy. We needed consumers to interact by receiving and proving the brand message that the product quality was enhanced in order to increase engagements. Consumers had negative recognition on the difference between the products in advertisements and products they actually experience due to exaggerated advertising of food industry. Based on such insight, we produced “pizza camera”, the microsite where consumers could compare the product they experience against the product in the advertisement. Consumers could prove the quality of the product by comparing the pizza they ordered against the product in the advertisement and uploading the photo proving the comparison through pizza camera produced based on the consumer culture of sharing photos of food to social pages.

Creative Execution

Along with product launching, in order to emerge expectations around the taste and quality of the product, what has been enhanced for The Tasty Pizza Season 2 was informed to 1.5M social users in alliance with social influencers. After the launching of "pizza camera", the pizza camera was introduced in connection to the expectations toward the product in order to create curiosity around the new product and the campaign. After product launching, promotion was executed for 2 months around every touch point of pizza delivery (MMS, package, leaflet). Participants' image data from pizza camera was provided to the fun app Vonvon in order to provide the same experience with pizza camera to diverse users. In addition, the campaign video was covered by Facebook community pages Smart Media Representative and so on in order to deliver the proud message of Pizza Hut.

Campaign video gained 10M views, 5,000 social viral posts were uploaded, and 5,000 participants at fun app reached to 15M people. Pizza Hut could regain the trust by turning over the negative awareness on the taste and quality. As the result, sales could increase by 15% during the campaign.

Although the Tasty Pizza season 1 became the million seller with its reasonable price, there were a lot of negative responses around its taste and quality. Although the Tasty Pizza season 2 enhanced both taste and quality, consumers who experienced The Tasty Pizza Season 1 already had low expectations on Pizza Hut's inexpensive products. We needed a creative through which consumers can explore and recognize the brand value and regain their trust as the result.