SFX: GIRL CRYING

OPERATOR: Just tell me her age and exactly what’s happened.

WOMAN: Her name’s Emily and she’s five years old. We were making hot chips and um... she poured hot oil all down her arm.

OPERATOR: The ambulance is on its way. Do you know first aid?

WOMAN: No I don’t know first aid sorry. Emily, Emily come here sweetie put your arms up...

GIRL: No mommy, don't, don't do that!

SFX: GIRL SCREAMS IN PAIN

WOMAN: Oh no, no. It’s all over her chest too.

OPERATOR: It’s important that you do not lift or remove her clothing.

WOMAN: Oh no it’s blistered real bad. She’ll be scarred...

OPERATOR: No, do not remove her clothing. Look, I need you to stay calm for your daughter.

WOMAN: [crying] She’s not my daughter. She’s my friend’s... I’m only looking after her...

OPERATOR: OK...

ANNCR: Don’t let this be the first time you learn first aid. Book a St John Ambulance Community First Aid Course now for just $99. Call1300 ST JOHN