LOCKING IN CONSUMER LOYALTY WITH TET MESSAGE

TitleLOCKING IN CONSUMER LOYALTY WITH TET MESSAGE
BrandUNILEVER
Product / ServiceOMO
CategoryB03. Use of Other Digital Platforms
EntrantMINDSHARE VIETNAM Ho Chi Minh City, VIETNAM
Media Agency MINDSHARE VIETNAM Ho Chi Minh City, VIETNAM
Entrant Company MINDSHARE VIETNAM Ho Chi Minh City, VIETNAM
Media Agency 2 MINDSHARE VIETNAM Ho Chi Minh City, VIETNAM

Credits

Name Company Position
Animesh Kumar Mindshare Vietnam Head of Digital
Huong Ta Mindshare Vietnam Director Digital
Pravin Shetty Mindshare Vietnam Director Client Leadership
Roopa Dhawan Mindshare Vietnam MD
Tan Nguyen Mindshare Vietnam Senior Business Director
Van Luu Mindshare Vietnam Associate Business Director
Thao Tran Mindshare Vietnam Manager
Linh Pham Thao Mindshare Vietnam Digital Executive
My Duong Click Media Client Service Manager
Linh Le Click Media Creative Lead
Yen Tran Click Media Production Lead
Nam Dinh Click Media Head of Editor
Bui Thi Thanh Huyen Unilever Vietnam Business Unit Director
Bui Le Hong Ngoc Unilever Vietnam Group Brand Manager
Dinh Thi Thuc Nghi Unilever Vietnam Brand Manager
Satyajit Ghosh Unilever Vietnam Head of Media

Brief Explanation

TET is the New Year in Vietnam, the biggest celebration& longest holiday for the nation. Omo, the leading detergent brand, has been well placed on this platform with a campaign launched every year to celebrate TET’s value of sharing, family reunion and well-wishing. This year when the media explodes with the same old boring TVC messages of Tet wishes from almost every other brand, Omo wanted to do something different. Instead of broadcasting to an anonymous audience, Omo wanted to target its most loyal advocates with a massively personal engagement, and to speak directly to them in a meaningful way.

Results and Effectiveness

We achieved 100% ROI based on earned media return alone. Brand search queries grew by 101% during the campaign period. People searching for their name grew by 100% on Google. Search results: • 68,000 clicks, 80% Arrival Rate (vs. SEA benchmark 60%); • 2.34 million Impressions (Reaching 100% of our TA & 3x Uplift vs. average monthly search queries) • 3,359 shares More importantly, the campaign was picked up by major press in Vietnam, and this eventually went beyond the digital space, and earned the brand more publicity and media value.

Creative Execution

To activate the campaign, followers on Facebook received a message on their news feed, and were encouraged to search for their names on Google, at which point they will receive the surprise of a TET greeting addressed only to them. Upon clicking on the greeting, they will then be directed to a branded landing page customised with their own names. On this page, they will be able to put in their birth information and get a personalised horoscope for the New Year to share with their friends and family. The effect was to deepen connections with users and engagement.

Insights, Strategy and the Idea

Empowered with in-house technology and Google Keywords Planner, we discovered some very interesting online behaviours of our target audience: they love searching for their own names on Google. And they are also keen to know what is in store for them for the New Year. The two insights combined and inspired a highly effective and engaging idea: a personalised New Year greeting extended when people search for their own names on Google, which would then direct them to a personalised website where they could get their own horoscope for the New Year.